HofNet Communications, Inc - 401 E Wabash Ave - Effingham, IL 62401

Phone 217-342-6201

info@hofnet.net

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We want your Internet experience to be a pleasant experience but unfortunately this is not always the case. If you are here because you are having difficulty using one of our services, please check our FAQ's and Tutorials for help. If you are unable to find a resolution to your problem or you are still not sure then place a call to our Technical Support

217-342-6201 or 800-500-6201.

We will ask you some questions about your account with us and a description of the problem. This information will be passed to a member of our Support Staff and they will contact you as soon as possible.

 

All customer information is unique to each individual customer and should be protected as such.  With identity theft a constant risk we have set forth the following policy to better protect our customers information:

No passwords are to be given over the phone or in person without proper identification.  This means that a customer must provide proof of identity to you in order for you to offer the current or change to a future password.  Idenity theft is a very large and real risk.  Please explain to any customer that we are doing this to protect them.  We are sorry for any inconvenience.  However no passwords are to be given out or changed without consent and validation of the proven owner of the account and a log entry of that change is noted in the customers file with the following information:  Name of contact, phone number contact called from, and what process of identification was used to give adequate effort in securing the information

 

Effingham

Teutopolis

 

Phone 217-342-6201

info@hofnet.net

 


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